How do I return an item?

Most manufacturers consider the sale of their product to the consumer as a final sale without any return privilege except for warranty service. AEC Ally Equipment Company, Inc. will allow the return of certain stock products as an accommodation to its customers regardless of any manufacturer’s policy. Returns must be made within 15 days of purchase from AEC Ally Equipment Company, Inc.



AEC Ally Equipment Company, Inc. has specific conditions regarding returns that must be followed. Your sales invoice is the only proof of purchase available. Duplicates are not available from AEC Ally Equipment Company, Inc.


RETURN GOODS must meet the following guidelines:



  1. Must have copy of the original dated sales invoice. Duplicates are not available from AEC Ally Equipment Company, Inc.

  2. Must be returned freight prepaid.

  3. Condition of product must be new with no signs of wear or use.

  4. Must have the original carton(s) and special packing material(s) if applicable. Special product packaging cannot be damaged or unusable.

  5. Returns must be made within 15 days of purchase

  6. All returned goods are subject to inspection and operational checks before they can be credited.

  7. All sales on used products or special order items are final. No returns will be accepted.


AFTER 15 DAYS RETURNS for products that are neither defective nor due to shipping error will be accepted if the unused, undamaged components are returned in the original carton within 60 days of shipment, freight prepaid. A credit or refund will be issued on the amount of the original invoice less freight cost and less 20% restocking fee. Special order items are not returnable. No products can be returned after 15 days without a RMA (Return Materials Authorization). Contact AEC Ally Equipment Company, Inc. to obtain an RMA prior to any return. Products returned in excess of 60 days from original purchase will be credited on a case by case basis with credit, if any, based on salvage value.